Saint-Lazare resident Julie Tano-Lawson, owner and principal consultant at Cabinet-Conseil CX, has been named 9th among the top 25 Customer Experience influencers worldwide by Customer Experience Magazine.

In an interview with Neomedia, Ms. Tano-Lawson commented: "It's very flattering, and I'm extremely honored to be included on this list. One person nominated me and I don't know who it is."

"I founded my company in 2019 and do a lot of work in the Vaudreuil-Soulanges region; I have offices in Saint-Lazare and Montreal", she points out.

Asked what the best definition of Customer Experience is, Julie Tano-Lawson observes, "it's knowing your customers well, having an ability to make their lives easier, to discern and anticipate their needs, and above all knowing how to make a difference".

CMX Customer Experience Magazine is a leading magazine providing information, guidelines and best practices in Customer Experience. For twelve years now, it has been helping professionals around the world make informed decisions.

Julie's passion for Customer Experience makes it a point of honor to develop mainly in French and in French-speaking countries. Convinced that a customer-centric culture is one of the few differentiators for an organization in the modern era, she devotes her career to promoting this ideal.

Julie adds: "The term Customer Experience is quite young; there are maybe 4 or 5 lists published each year of people who distinguish themselves at this level internationally, so it's quite an honor for me to have my name stand out".

She is also host of the podcast CX au Quotidien, whose fourth season kicks off on March 6, 2024. With CX au Quotidien, she brings together international experts in the field to decode myths, share knowledge and give her audience an in-depth look at the Customer Experience sector.

In collaboration with Développement Vaudreuil-Soulanges, Julie puts her expertise at the service of local businesses as an expert trainer. As part of this collaboration, she has already offered over twenty training courses to companies in our region.

Her nomination by Customer Experience Magazine testifies to her commitment and significant impact in the field of Customer Experience.

Links to consult :

About Customer Experience Magazine: https://cxm.co.uk/about-us/ 
List of the 25 influencers of 2024: https://cxm.co.uk/cxm-vote-poll/cxmstars-2024-top-cx-influencer/ 
CX Consulting link: www.expertcx.ca